1. DELIVERY AREAS
Kleens Music delivers throughout South Africa using reputable courier and logistics partners. Delivery services may vary depending on destination, product size, weight, and availability.
2. ORDER PROCESSING
Orders are processed during normal business hours. Orders will only be processed once payment has been received and cleared. Orders placed outside business hours, on weekends, or public holidays will be processed on the next business day.
3. STOCK AVAILABILITY
Products displayed online remain subject to supplier availability. While every effort is made to maintain accurate stock information, stock levels can change without notice. If a product is unavailable, customers will be notified as soon as reasonably possible.
4. BACKORDERED PRODUCTS
Certain products may require procurement from local suppliers or distributors. Where stock is not immediately available, standard lead times are typically between 2 and 4 working days. Lead times are estimates only and may be affected by:
- Supplier shortages
- Import delays
- Freight delays
- Customs clearance
- Public holidays
- Weather conditions
- Circumstances beyond our control
Kleens Music shall not be held liable for delays caused by suppliers, courier companies, customs authorities, or force majeure events.
5. DELIVERY TIMEFRAMES
Delivery times vary according to destination and courier schedules. Estimated delivery periods are provided as a guideline only and are not guaranteed. Remote, outlying, and rural areas may experience longer delivery times.
6. DELIVERY CHARGES
Delivery charges are calculated based on:
- Product dimensions
- Product weight
- Delivery destination
- Courier rates
Delivery charges will be communicated before order confirmation where applicable.
7. CUSTOMER RESPONSIBILITIES
Customers are responsible for ensuring that:
- Delivery information is accurate
- Someone is available to receive the goods
- Delivery addresses are accessible
- Contact details are correct
Additional delivery charges may apply where incorrect information has been supplied.
8. RISK AND OWNERSHIP
Risk in the goods passes to the customer upon delivery and acceptance of the goods. Ownership of goods remains with Kleens Music until payment has been received in full and cleared.
9. DELIVERY INSPECTION
Customers are encouraged to inspect deliveries immediately upon receipt. Any shortages, damages, or discrepancies should be reported within 24 hours of delivery. Failure to report visible damage within a reasonable period may affect claims against the courier.
10. FAILED DELIVERIES
Where delivery attempts fail due to customer unavailability, incorrect addresses, refusal of delivery, or inability to contact the customer, additional delivery fees may apply.
11. COLLECTIONS
Customers collecting orders may be required to present:
- Proof of purchase
- Identification
- Collection authorisation where applicable
Kleens Music reserves the right to withhold goods where identity verification is required.
12. FORCE MAJEURE
Kleens Music shall not be responsible for delays caused by circumstances beyond its reasonable control, including:
- Load shedding
- Natural disasters
- Civil unrest
- Labour disputes
- Government restrictions
- Supplier failures
- Transport disruptions
- Severe weather conditions
